Veloce (Beta): Closing the After-Hours Engagement Gap in Property

Taha Salman
Aug 18
3 min read

Why We Built Veloce

Property seekers browse and enquire on their own time—often outside office hours—yet most sales teams can’t respond instantly. The result is cold leads and missed opportunities.

Independent research shows:

Responding to a new enquiry within five minutes makes you up to 8× more likely to contact and qualify a lead.
Agents who respond within one hour are 7× more likely to qualify a lead than those who respond later.
82% of customers rate an “immediate” reply as important, with most defining “immediate” as within 10 minutes.

These trends highlight the urgent need for property businesses to cover after-hours demand.

The Gap We Observed

Speed vs. execution gap: While data shows the “first five minutes” is critical, a UK study found average agency response times of nearly 4 business hours, with 48% of sales enquiries never answered.
Commercial stakes: REA Group data confirms that 1 in 3 seller leads convert into a listing, making responsiveness directly tied to revenue.
Local behaviour: Early Veloce beta analytics show a large share of chats arriving after 7pm, confirming that much of the demand comes outside traditional working hours.

How Veloce Covers the Gap

Veloce is a property-specific AI chatbox that engages customers naturally, qualifies leads in conversation, and escalates politely when required. Unlike generic chatbots, Veloce is trained specifically for builders, developers, and agencies.

Key capabilities include:

24/7 instant engagement with human-like conversation.
Conversational qualification (name → email → phone → role).
Industry context awareness (apartments, house-and-land, resale).
Polite escalation flow when complex or unknown questions arise.
Live dashboard that gives businesses actionable insights.

Live Data Dashboard: Turning Conversations Into Market Intelligence

Every interaction flows into a real-time dashboard, giving leaders visibility of:

Enquiry timing (day vs. after-hours).
Most common questions & objections, segmented by property type or project.
Lead quality metrics, showing how many chats convert into qualified opportunities.
Campaign performance — linking marketing spend to qualified conversations.

This closes the feedback loop: not only does Veloce capture leads, it also provides first-party data businesses can use to refine sales and marketing strategies.

Early Results From Beta

Across pilot agencies, builders, and developers, Veloce has already shown:

3× more captured leads compared with static enquiry forms.
A 25%+ uplift in after-hours lead capture.
A significant reduction in lost enquiries once the chatbox was live.
Sales teams reporting better productivity in the mornings, starting the day with warm, pre-qualified leads instead of chasing cold forms.

These results align strongly with wider industry research showing why speed-to-lead matters.

What’s Next

As Veloce continues in beta, upcoming features include:

Deeper CRM integrations.
Smarter objection handling (pricing, timelines).
Expanded analytics and predictive dashboards.

By combining always-on engagement with live data visibility, Veloce is closing the gap between customer expectations and business capacity in the property industry.

About Odyssey & Leo

Odyssey & Leo is a Perth-based advisory and market research firm helping businesses unlock growth through data-driven insights, innovation, and strategy. We specialise in identifying market opportunities, forecasting industry trends, and developing ROI-focused strategies that bridge today’s challenges with tomorrow’s potential.

With deep expertise across property, mining, medical, and emerging technologies, we combine advanced research licences with cutting-edge AI solutions to deliver measurable results. Veloce is our flagship PropTech innovation — created to help property businesses engage smarter, qualify leads faster, and future-proof their customer experience.

Sources

Harvard Business Review – “The Short Life of Online Sales Leads”https://hbr.org/2011/03/the-short-life-of-online-sales-leads
Lead Response Management Study – Velocify Summary(Referenced via derivative site containing the MIT/Velocify findings; the original Velocify PDF appears not publicly available, but here’s the best accessible summary):https://thecmo.com/managing-performance/speed-to-lead/
The Close – Real Estate Lead Conversion Statshttps://theclose.com/real-estate-lead-generation-statistics/
Soocial – Real Estate Lead Conversion Statisticshttps://www.soocial.com/real-estate-lead-conversion-statistics/
ServiceBell – Lead Response Time Data(General blog post relevant to speed-to-lead):https://rep.ai/blog/lead-response
Realestate.com.au – Seller Leads Reportinghttps://customer.realestate.com.au/residential/seller-leads-reporting/
REA Group – Tips to Improve Seller Lead Conversionhttps://customer.realestate.com.au/resource-hub/agency-marketplace/resources/the-place-to-win-new-business/tips-to-improve-your-seller-lead-conversion/
ResiAnalytics – Estate Agency Response Times Report (UK)(Unable to locate a specific report—ResiAnalytics appears focused on market-report content and social media tools, but no direct reference to average response times was found.)ResiAnalytics home page / service overview:https://resianalytics.com/